At PASHA Bank, we aim to provide an accessible and user-friendly banking experience for everyone, with a focus on enabling our customers with disabilities to benefit more effectively and actively from our banking services.
Our bank has aligned its banking services with the Law No. 5378 on the Disabled and the Regulation on Accessibility of Banking Services (“the Regulation”) issued by the Banking Regulation and Supervision Agency (“BRSA”) to ensure easy use by our customers with disabilities.
We declare and commit to enhancing the scope and quality of our services for customers with disabilities in line with their needs, expectations, and within the framework of product diversity.
Our bank recognizes individuals as disabled under the Regulation, who present the original document proving a disability of 40% or more and whose document copy is authenticated by our bank. Additionally, our customers aged 70 and over, who are legally competent, can also benefit from the rights granted to disabled individuals under the Regulation upon request.
Our bank ensures that the font type, letters, and numbers used in the channels serving our customers are easily distinguishable from one another.
We do not charge any additional fees or commissions for special, accessible, or informative services designed for our customers with disabilities.
Like all our other customers, our customers with disabilities are also covered under our bank's regulations regarding the protection of personal rights and confidentiality of information.
Our bank informs all employees about the Regulation and provides specialized communication training to bank personnel who directly interact with our customers with disabilities.
Upon request from disabled customers, banking service agreements, account summaries, PINs, passwords, and other customer communications and documents can be provided in different formats, such as Braille, audio information, or video with sign language translation, ensuring necessary security measures.
Our bank also undertakes improvement efforts such as ensuring that signs, plaques, and warnings in the vicinity of the Head Office Building are of adequate size, using contrasting colors in lighting, and employing embossments on signs for visually impaired customers.
Our customers with hearing disabilities who wish to communicate in writing can reach us through the email address info@pashabank.com.tr, and all our customers with disabilities can contact our bank via the phone number 444 0 994.